Salon Suite Policies
(Effective January 2023):
Please read the following information.
Holistic Hair Sanctuary (HHS) strives to provide quality, efficient, and professional services for my guests. I have created these policies to ensure that we better serve you. It is my intention that I serve the needs of my guests and create the best possible experience while rendering services. While I do not wish to charge any additional fees, I reserve the right to charge Late fees, Cancellation fees, and No Show fees. ALL new guests are required to either schedule an appointment online (where a credit card is required) or fill out the Digital Consultation form (a deposit is required to secure an appointment). Guests are asked to complete the New Guest Questionnaire during their first visit to ensure they agree to the salon's policies.
For all new guests we offer a one-time complimentary 15 minute "virtual" consultation. This service is offered virtually through an online platform (Zoom or GoogleMeet). We will get acquainted, answer any questions and briefly discuss hair goals and styling options.
For in-salon consultations, guests are asked to fill out a New Guest Questionnaire during their initial appointment. We will conduct a hair/ scalp assessment, create customized hair care and maintenance regimens, recommend products, and inform clients of what styling options are available. Guests are to come with hair in its natural state (clean, not manipulated or styled, and free of product). All consultation fees are separate and not included in costs associated with a full service, are non-refundable and must be paid with a valid credit/debit card.
Deposits / Booking Fees
All new guests are required to pay a non-refundable $50 deposit when booking online. The cost of the deposit may vary based on the requested service, however, it will be displayed on the booking page. The remaining balance of your service will be due at the time of your appointment. Your deposit will go towards the total cost of services received.
PLEASE TAKE NOTE: If your deposit is not paid in the allotted 24 hour time frame, your appointment will be automatically cancelled and offered to another client.
New Microlock guests, if you wish to move forward with scheduling an installation appointment after having a consultation, you are required to pay a deposit of 1/3 of the total price quoted in order to secure an installation appointment. This deposit is in addition to the non-refundable consultation fee and will be applied to your final cost. Due to high demand, there may be several weeks before an installation appointment can be made. However, I will do my best to accommodate the appointment within 30 days of the consultation should you decide to proceed. In the event we need to reschedule your installation appointment, your deposit will be held and applied to the new appointment date.
I want to make the scheduling process as easy and seamless as possible, which is why online booking and confirmation reminders sent via text and email are offered. Every attempt is made by the stylist to contact the guest if they are running behind. To ensure this, please make sure your BEST contact number and email are on file. I understand that things happen, however communication is key. I will do everything I can to communicate any changes to appointments, salon updates, or emergencies. It is imperative that YOU confirm your appointment when you receive the confirmation email/text. YOUR APPOINTMENT MAY BE CANCELLED, if it was not confirmed by you 48 hours prior to your scheduled time. Please review the salon's Cancellation Policy.
THIS IS VERY IMPORTANT
It is my goal to provide prompt and efficient service to all guests. If I am running behind with another guest or while in route to the salon, I will do my best to text/call guests. If I am running more than 15 minutes late there will be an adjustment to the final cost of services rendered. If you are 15 minutes OR more late, you are subject to a $15 late fee and a service adjustment (shorten your appointment). If you're running late please call me, do not text.*
All cancellations require a 48 hour notice prior to date/time of scheduled service. You may cancel anytime on my booking site. Should a guest need to cancel their appointment with less than 48 hours notice, 50% of the scheduled service is owed to the salon prior to scheduling the next appointment. After any incident of a no call/no show occurs, 100% of the scheduled service is due before any future appointments can be made. We reserve the right to charge the credit card used for securing the appointment.
Holistic Hair Sanctuary is a private salon studio. Due to limited seating and space I am unable to accommodate those who are not being serviced. For the consideration of all guests, I ask that you do not bring anyone with you to your appointment.
Unfortunately, I no longer provide services for guests under the age of 18 years. I am happy to send a referral for your little one if you wish. Children are NOT allowed in the salon suite while guests are receiving services. If you are having difficulty with childcare, please reschedule your appointment.
PLEASE DO NOT come into the salon if you are:
sick/not feeling well
have cold like symptoms
have the flu, have flu like symptoms
If you have traveled to any of the countries affected by Covid-19, I urge you to contact me PRIOR to your scheduled appointment. I have a responsibility to keep my salon space safe for all guests, along with keeping my family & myself safe & healthy. At the time of your appointment, if you present any visible signs of illness or respiratory symptoms I will NOT BE ABLE TO PROVIDE SERVICES TO YOU. You will kindly be asked to LEAVE/RESCHEDULE YOUR APPOINTMENT. I have the discretion to cancel or reschedule your appointment if you come to your appointment sick. As a working mother things unexpected come up and on rare occasions, I may have to cancel or reschedule your appointment due to unforeseen circumstances. If this should happen, I will make every effort to move your appointment to an alternative time.
Currently, I am only taking 1 guest in the salon at a time (unless I am able to have 2 guests while socially distancing) and ask that you wait in your car until I am finished with the previous guest. I always use EPA-registered hospital grade disinfectant after every client that comes in the salon. My salon tools are also sanitized in the same/similar solution. I'll also be spraying all touched surfaces after each guest.
Please be patient with the new procedures as they require more time for sanitizing. Service times may also be longer if we need to take short breaks as it is difficult to breathe with a mask for an entire work day.
Should you ignore this policy and show up sick, your appointment WILL BE cancelled and you WILL have to pay for the scheduled appointment.
We offer our guests complimentary snacks and beverages for their enjoyment. We do not allow outside food inside the suite. Salontra Cafe's seating area is now open and available for guests to use. In the event you are scheduled for a long service (such as a microlock installation), a break will be given so that both the stylist and guest may eat in the cafe area. Please dispose of any trash in the proper receptacles located outside of the building.
Payment is due at the end of your service. At this time we are not accepting cash as a form of payment. For your convenience we welcome Credit/Debit Card (VISA, MasterCard, Discover, and American Express), $CashApp, Zelle, GooglePay, and ApplePay payments.
For those guests who wish to do something special for themselves or for someone else, HHS offers Gift Cards (available for purchase online or in salon) and an assortment of Hair/Body Products.
I Appreciate You!